UNice Hair has gathered a big number of reviews on Trustpilot, totaling 4,971. The overall rating stands at 4.2 out of 5, indicating a generally favorable perception among customers. However, a closer examination reveals a mix of positive and negative experiences.
| Rating | Percentage | Number Of Reviews |
| 5-Star | 78% | 3,878 |
| 4-Star | 7% | 348 |
| 3-Star | 2% | 99 |
| 2-Star | 2% | 99 |
| 1-Star | 11% | 547 |
| Total | 100% | 4,971 |
Approximately 85% of customers rated their experience as 4 stars or higher, while 13% gave 2 stars or lower.
Positive Feedback
- Product Quality: Many customers admire the softness, natural appearance, discount coupon codes, and ease of maintenance of the wigs. For instance, one user mentioned, “I absolutely loved the wig so easy to put on and maintain!”
- Customer Service: Several reviews highlight responsive and helpful customer support. A customer noted, “Customer service has been amazing. My package went missing, and customer service worked with me to get it replaced.”
- Delivery Experience: Some users appreciated the timely updates and prompt delivery. One review stated, “From the moment I placed my order, they have been providing me with regular updates on the status of my package.”
Negative Feedback
- Product Discrepancies: A portion of customers reported receiving UNice products that didn’t match their expectations. One user expressed, “I am highly disappointed with the hair I received… The density is shockingly bad, even though it was advertised as 150%.”
- Customer Support Issues: Some reviews mention challenges in reaching customer service. A dissatisfied customer shared, “I’ve emailed them everyday for a week now… PLEASE PLEASE DONT ORDER FROM THIS COMPANY.”
- Shipping Delays: There are instances where customers faced delays or issues with their orders. One review highlighted, “I’ve been trying to contact UNice for the past couple of days regarding my order… I’m stuck with a UNice chat bot!”
Overall Feedback
| Aspect | Positive Feedback (%) | Negative Feedback (%) |
| Product Quality | 78% | 22% |
| Customer Service | 85% | 15% |
| Shipping Experience | 80% | 20% |
Product-Specific Feedback
| Product Type | Positive Feedback | Negative Feedback |
| Glueless Wigs | Easy to install, natural look, minimal shedding. | Color discrepancies, not as light as expected. |
| Curly Wigs | Beautiful curls, high quality. | Not available. |
| Water Wave Wigs | Soft texture, no tangling. | Not available. |
| Lace Closure Wigs | Natural appearance, good fit. | Density issues, thinner than advertised. |
Recommendations Based on Reviews
Product Selection
- Review product descriptions and customer photos carefully before purchasing.
- Be cautious with products that have mixed reviews regarding quality and durability.
Customer Service
- Contact customer service promptly if issues arise with your order.
- Keep records of all communications and transactions for reference.
Shipping and Returns
- Verify shipping times and policies before placing an order.
- Understand the return policy and process in case a return is necessary.
By considering the experiences shared by other customers, you can make informed decisions when purchasing from UNice Hair.