Ever thought where to find the new sneakers from brands like Nike, Adidas, Vans, and Converse? Platypus Shoes, founded in 1998, has been providing Australians with a large variety of footwear from these giant brands, resulting in many Platypus Shoes review. With more than 150 stores stretched across Australia and New Zealand, Platypus Shoes give customers both in-house and online shopping experiences, along with free express delivery on orders over $150.
Recently in 2024, their overall online sales touched approximately US$26.9 million, which shows what their presence is in the market. They also provide easy options for payment, such as Afterpay. In this review, we will give you the brand’s background, product offerings, customer experience, and more to help your decision be good about if Platypus Shoes is the right fit for your footwear needs.
Platypus Shoes Review: Quick Background
The Platypus Shoes was founded in the year 1998 by a man named Stuart Gundry in Australia. The brand quite quickly grew its popularity because of their hand picked selection of the most trendy footwear from major global brands. This focus of the company on latest modern styles impressed the fashion-conscious demographic, increasing its very growth and making way to the establishment of more than 160 stores across Australia and New Zealand.
What is central to Platypus Shoes’ expansion is its steady mission and some important core values, which is to focus on individuality and self-expression of the customer. The company forced customers to create their own style while giving a lengthy range of footwear to support.
As a subsidiary company of Accent Group, Platypus Shoes is something glued to make an inclusive environment where everyone feels safe, valued, and respected, regardless of their race, ethnicity, gender, sexual orientation, age, religion, or disability. This dedication of theirs to diversity and inclusion has attached with a broad customer base, aiding to the brand’s success.
Also, the Platypus Shoes have made itself useful through many of their Unique Selling Points (USPs). The brand has offer of free express shipping on all orders over $150 and Platypus Shoes discount codes, increasing the convenience for customer. Additionally, customers can now have more value through loyalty rewards by having 2 Qantas Points per $1 spent.
The extensive collection of Platypus Shoes of many iconic global brands makes sure the continuous access to the latest and most sought-after footwear styles for customers. Furthermore, Platypus Shoes is active in many charitable initiatives, such as the recent “Stamp Your Feet” program, which is for the awareness of pressing societal issues and solidify the community. All these USPs collectively improve the overall customer experience and reinforce Platypus Shoes’ position.
Platypus Shoes Review: Analysis Of Products/Services
Platypus Shoes have a mixed bag of products and services, all made to serve the latest trend in the fashion and to comfort all the needs of their customers. Below is an overview of their main products and services:
| Product/Service | Description |
| Sneakers | Wide selection from brands like Nike, Adidas, Vans, and Converse. |
| Boots | Various styles suitable for different occasions and weather conditions. |
| Streetwear Clothing | Trendy apparel complementing their footwear collections. |
| Free Express Delivery | Complimentary shipping on orders over $130 within Australia. |
| Afterpay | Flexible payment option allowing customers to buy now and pay later. |
Quality
Platypus Shoes have a range of footwear with great width, from famous brands, making sure high-quality products. According to a customer review on Word of Mouth:
| “They have a huge range of shoes from well-known brands and other upcoming brands. The quality is great and they sometimes have cheap shoe sales which are really good value.“ ~ WOM |
What this reflect is the company’s iron-clad commitment to give always durable and stylish footwear options to the customers. But, there some customers who have reported issues with receiving incorrect sizes and challenges in resolving these matters with customer service. But overall, Platypus Shoes is maintaining its solid reputation for offering quality products.
User Experience
Platypus Shoes goal is to provide a non-hitch shopping experience, both online and in-store. Many of the customers appreciate the wide selection and non-pushy service, as one reviewer noted:
| “Platypus have a wide selection of brands so I knew I’d be able to find something suitable. Service was awesome – I love retail assistants who aren’t pushy.” ~ Yelp |
However, as mentioned above very few customers had issues with incorrect sizes and challenges with customer service. Overall, Platypus Shoes have always been the one to offer positive user experience through seasonal sales and others, but with room for improvement in certain areas.
Platypus Shoes Review: Advantages & Disadvantages
| Advantages ✅ | Disadvantages ❌ |
| Wide Selection | Customer Service Issues |
| Free Express Delivery | Exchange Policy |
| Flexible Payments | High Pricing |
| Loyalty Rewards | Stock Availability |
| Quality Brands | |
| Frequent Promotions | |
| User-Friendly Website | |
| Physical Stores |
Conclusion
In conclusion, Platypus Shoes have a wide selection of footwear from renowned brands, appealing to fashion-conscious consumers. Customers appreciate the variety and quality, while very few had reported challenges, such as issues with customer service and exchange policies. Platypus Shoes overall provides a comprehensive shopping experience for those seeking trendy footwear, though there is room for improvement in certain aspects of customer service.
