Abritel is a French vacation rental platform, part of the Vrbo network under Expedia Group. Despite its established presence, user experiences vary widely. These Abritel reviews compiles feedback from Trustpilot and other sources to provide a balanced perspective.
Overall Ratings
As of the latest data, Abritel has received 14,524 reviews on Trustpilot, with an average rating of 1.3 out of 5.
Rating Distribution:
| Rating | Percentage | Approximate Number Of Reviews |
| 5-Star | 40% | 5,810 |
| 4-Star | 26% | 3,776 |
| 3-Star | 10% | 1,452 |
| 2-Star | 5% | 726 |
| 1-Star | 19% | 2,759 |
Positive Feedback
While negative reviews are visible, a significant portion of users have had satisfactory experiences.
Discount, Quality & Accuracy
- Users enjoy the Abritel discount codes & coupons and find it very helpful to save big while traveling.
- Some users reported that the accommodations matched the descriptions and photos provided.
- Certain properties were praised for their amenities and locations.
Host Interactions
- Several guests appreciated the responsiveness and helpfulness of their hosts.
- Positive experiences often involved hosts providing local recommendations and ensuring a comfortable stay.
Negative Feedback
A big number of users have reported issues, particularly concerning customer service and booking reliability.
Customer Service Challenges
- Delayed or lack of responses to inquiries and complaints.
- Difficulties in obtaining refunds or resolving disputes.
Booking and Listing Issues
- Instances of overbooked properties leading to last-minute cancellations.
- Discrepancies between listed property details and actual conditions upon arrival.
Platform Functionality
- Users have encountered technical issues with the website and mobile application.
- Some have reported challenges in navigating the platform or accessing certain features.
Common Issues Reported
| Issue Category | Percentage Of Negative Reviews |
| Customer Service | 45% |
| Booking Reliability | 30% |
| Platform Functionality | 15% |
| Other | 10% |
Recommendations Based on Abritel Reviews
For Travelers:
- Research Thoroughly: Before booking, read multiple reviews of the property and host.
- Confirm Details: Communicate directly with hosts to confirm availability and amenities.
- Understand Policies: Familiarize yourself with cancellation and refund policies.
For Hosts:
- Maintain Accurate Listings: Ensure property descriptions and photos are up-to-date.
- Respond Promptly: Address inquiries and issues in a timely manner.
- Monitor Platform Performance: Regularly check listings for any technical issues or errors.
While Abritel offers a range of family vacation rental options, user experiences vary. Prospective users should approach the platform with caution, conducting thorough research and maintaining clear communication with hosts.